Founded in 1982, Callaway Golf has grown from a boutique manufacturer of high-quality wedges and putters into one of the world’s largest makers of premium golf products.
For client-computer management, Callaway needed to upgrade its older Microsoft Systems Management Server 2003 software so that the company could manage newer desktop computers running the Windows 8 operating system. More urgently, Callaway needed a better way to manage its 350 Windows-based laptops used by executives, managers, outside sales representatives (OSRs), and support staff. The OSRs also used Apple iPad tablets.
Callaway used AirWatch software to manage the tablets, but AirWatch did not report when OSRs deployed unauthorized software, which often introduced viruses and rendered the computers unusable.
Callaway decided to use Windows Intune, a cloud-based PC and device management solution from Microsoft, to manage its 350 laptops and tablets. Using Windows Intune, which includes Microsoft System Center 2012 Endpoint Protection, the Callaway desktop management staff can proactively keep all mobile computers up-to-date with security updates, catch malware before it infects computers, and receive notifications of computer health and software installations.
To improve the management of its 850 desktop computers, Callaway is upgrading to Microsoft System Center 2012 R2 Configuration Manager. “We’ll have a central authentication server in Carlsbad and deploy secondary servers to global subsidiaries for local computer imaging,” says Bill Connaghan, Global Desktop System Administrator at Callaway Golf, adding “Systems Management Server 2003 didn’t support this architecture. We’ll get better visibility into our PC software and hardware, whether those computers are in headquarters or in the field.”
Now that it proactively manages its mobile computers with Windows Intune, Callaway has much better visibility into outside sales representatives’ computers and can keep them up-to-date and safe from malware. As just one example, in the course of accessing the company’s order tool, an OSR computer sometimes replicates massive amounts of data and fills up the hard drive. The OSR would see that his or her computer was slow but wouldn’t report it until it became unusable. Now, the Carlsbad desktop team immediately sees in Windows Intune that the hard drive is filling up and remotely fixes the problem.
You can read the full details on this story and Callaway Golf’s use of other Microsoft Cloud technologies by accessing the full case study here.